Customer Service Representative

Essentia Water, a national leader within the premium bottled water category, is looking for a talented and passionate individual to join our growing Operations team. The Customer Service role, based on our Bothell, Washington corporate office, will be responsible for managing sales orders and logistics, and for providing unmatched service to our distributor partners and field team.

This role demands someone with great communication and problem-solving skills. We’re looking for someone who’s responsible, personable, detail-oriented and committed to excellence. This is an outstanding opportunity for someone with a background in customer service and EDI order management to make a big immediate impact and become an integral part of an amazing, fast-growing company.

Responsibilities

In this role you will:

  • Develop and grow trusted relationships with our distributor partners and field team
    • Be proactive and head off issues before they affect a customer
  • Review, manage, enter, and follow up to ensure customer orders are filled accurately and on time
  • Handle day-to-day EDI activities and act as liaison with trading partners and 3rd party EDI provider
  • Use your knowledge of third-party logistics to ensure consistent, timely delivery and to resolve issues as they arise
  • Recommend and execute improvements to relevant processes and service offerings
  • Make good decisions that make it easy for our customers, partners and employees to work with Essentia

Qualifications

  • Bachelors degree in a business discipline preferred
  • 2+ years of customer service (B-to-B) experience
  • EDI experience preferred
  • Proficient in Excel and Word
  • ERP/CRM experience
  • Outstanding written and verbal communication skills
  • Follow-through and tenacity
  • Problem-solving mentality
  • Multi-tasking
  • Commitment to excellent results
  • Willing to work M-F 5am-1:30pm

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